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Refund Policy

Memory Palace · Cap nhat 2026-05-02 · Phien ban 1

1. Dieu kien refund

Ban du dieu kien refund khi:

• Trong vong 30 ngay ke tu ngay tien ve tai khoan chung toi
• Ap dung cho moi plan: Lifetime Personal, Studio, Annual
• Khong can dieu kien phu — chung toi tin trial 14 ngay mien phi truoc do du de ban quyet dinh

2. Quy trinh refund

1. Email hello@memorypalace.app voi:
   • Order ID (trong email license cua ban)
   • Email mua hang
   • (Optional) Ly do — chung toi khong bat buoc nhung feedback giup cai thien san pham
2. Trong 24h chung toi confirm + bat dau xu ly refund.
3. Tuy payment method:
   • LemonSqueezy (Visa/MC/PayPal) — refund qua LS, tien ve 3-5 ngay lam viec
   • Bank transfer VN — chuyen khoan truc tiep ve account ban gui tien, 1-2 ngay
   • Telegram cash/momo — refund cung kenh, 1 ngay
4. License cua ban duoc mark "refunded" trong he thong. Ban khong bi block khoi dung phien ban trial 14 ngay cua cac build moi sau nay.

3. Refund khong ap dung khi

• Qua 30 ngay ke tu purchase (chung toi van lang nghe truong hop dac biet — vi du ban khong the test vi ly do hop ly — quyet dinh case-by-case)
• Ban vi pham Terms of Service (vd: redistribute MSI, share license key cong khai). Trong truong hop nay license bi revoke va khong refund.
• Charge chargeback dispute truc tiep qua bank/credit card ma khong lien he chung toi truoc. Chung toi van refund nhung quy trinh ton thoi gian hon cho ca 2 ben.

4. Chinh sach "after-refund"

• Vault va wiki cua ban KHONG bi xoa khi refund — vault thuoc ve ban 100% tu dau.
• App van cai va chay duoc o che do trial expired (truy cap view-only duoc moi thu da compile, mat quyen compile moi + Pro features).
• Ban co the mua lai sau bat cu luc nao neu doi y.
• Email + order data luu them 90 ngay sau refund (compliance), sau do xoa hoan toan neu ban yeu cau.

5. Truong hop dac biet

Ban khong the test trong 30 ngay vi ly do bat kha khang

Vi du: nhap vien, du lich, mat internet keo dai. Email mo ta tinh huong — chung toi extend 14-30 ngay tuy case. Day khong phai gai cau — chung toi tin ban.

Ban dung thu Studio License nhung team chi can 1 license

Chung toi refund chenh lech (Studio chua mo — refund full) hoac full refund + ban mua Lifetime Personal moi — tuy ban chon. Quyet dinh trong vong 30 ngay.

App co bug nghiem trong lam ban khong dung duoc

Day la loi cua chung toi. Refund full + (neu ban cho phep) chung toi lien he debug de fix cho user khac. Ban khong co nghia vu phai doi fix — ban co the refund ngay.

6. Tai sao policy thoang vay?

3 ly do:

1. Trial 14 ngay mien phi truoc do — ban da co 2 tuan test truoc khi mua. Refund rate thap tu nhien.
2. Margin cao du chiu refund — local-first nghia la chung toi khong co server cost bien doi. Moi 1.250.000d la gan 100% margin sau payment fee. 1 refund an vao margin cua 1 sale khac — chap nhan duoc de giu trust.
3. Chien luoc product — early users la ambassadors. Bat 1 nguoi dung app ho khong thich = ho chui minh. Refund nhanh = ho recommend minh cho nguoi khac.

7. Lien he

Email refund: hello@memorypalace.app
Telegram (response nhanh hon): 0908 695 494
Response time: 24h toi da, thuong duoi 4h trong gio lam viec VN

Refund policy nay khong the bi thay doi sau khi ban mua — ban duoc huong version refund tai thoi diem purchase.